NIXIVAShop the treats

Privacy Policy

Last updated October 7, 2026

This policy explains how NIXIVA LLC ("NIXIVA," "we," "us") handles personal information when you visit nixivadogtreats.com, buy dog treats, start a subscription, enter a giveaway, join our email list, submit a review, or contact us. Our Terms of Service govern purchases; this policy governs our handling of personal information.

1. Information we collect

We receive information directly from you, automatically through use of our services, and from providers such as payment processors, email services and delivery partners. Order and engagement information helps us understand preferences. We do not need sensitive personal information to sell you dog treats.

2. How we use information

We use information to fulfill orders; process payments and refunds; administer recurring deliveries and rewards; provide shipping and subscription notices; answer inquiries; manage giveaways and collaborations; publish submitted reviews; personalize permitted communications; improve products and our website; prevent fraud; maintain records; resolve disputes; and meet legal obligations.

Where a legal basis is required, we rely on performing our contract for purchases and subscriptions, consent for activities that require it, our legitimate interests in operating and protecting the business where permitted, and legal obligations. Withdrawing consent does not affect processing that was lawful before withdrawal.

3. Emails, giveaways and contests

When you opt into our email list, we use your email and preferences to send NIXIVA news, offers, reminders and promotions. Our signup form records the consent you provide. Joining a marketing list is not required to buy treats or send a support request. We use Klaviyo to manage email signups and marketing.

For giveaways, contests and free-treat offers, we use entry details to administer the promotion, check eligibility, prevent duplicate or fraudulent entries, contact selected recipients and deliver prizes. Each promotion's rules explain eligibility, timing and any publicity requirements. If a form also asks you to join our marketing list, that choice must be clearly disclosed. Entering is not blanket permission for unrelated marketing or undisclosed sharing with sponsors.

You can unsubscribe from marketing at any time through the link in a marketing email or by contacting dogs@nixiva.com. We honor requests within the time required by law and retain a minimal suppression record to avoid resubscribing you accidentally. Opting out does not cancel orders or subscriptions, remove an otherwise valid giveaway entry, or prevent necessary messages about purchases, prizes, payments, security or support. Subscription cancellation is separate from email unsubscribe.

Support senders are not automatically subscribed to marketing. If SMS marketing is offered in the future, we will provide separate enrollment and opt-out terms and obtain required consent.

4. Cookies, analytics and retargeting

Essential cookies and storage keep carts, sessions and checkout working and protect the site. You can delete or block cookies in your browser, but some features may stop working. Payment providers may use their own technologies for secure processing and fraud prevention.

If we use optional analytics or advertising tools, they may measure visits, product views, cart events, purchases and campaign performance through identifiers, cookies or pixels. Retargeting means showing a NIXIVA ad after an earlier interaction. Where enabled and permitted, advertising partners may match email identifiers or website activity to their services to build audiences or measure ads. A hashed email remains personal information; hashing is not anonymization.

We do not currently operate third-party retargeting pixels on these store pages. This description does not itself authorize optional tracking or override your choices. Before enabling tracking where consent is required, we will provide the required notice and controls. We will not use support message contents, full payment details or children's information to build advertising audiences.

Advertising disclosures can be a "sale," "sharing" or "targeted advertising" under privacy laws even without payment. Request an opt-out through Contact Us or email, using the subject "Privacy — advertising opt-out." We honor applicable opt-out rights and recognized Global Privacy Control signals as required by law. Traditional browser "Do Not Track" signals are not otherwise interpreted as a universal consent setting. Opting out of personalized advertising does not prevent all advertisements.

5. Who receives information

We do not sell customer email lists for money. We disclose information appropriate to the purpose and require providers acting on our behalf to protect it as applicable. Independent services have their own privacy practices; see, for example, Stripe's Privacy Policy. Links to third-party sites do not make their policies ours.

6. Reviews and public content

If we publish your review, visitors can see its rating, text, dog's name, submitted photo and your first name. Your email is not displayed as part of the public review. Avoid private information in review text or images. Associated reward records remain internal. Our Terms describe uses of submitted content; private support messages are not public testimonials.

7. Retention and security

We retain information as reasonably needed for its purpose: order and payment records for accounting, tax, fraud and dispute requirements; subscription details to service recurring orders and related records; support and giveaway records to respond, fulfill or resolve issues; and marketing details while subscribed, with suppression records to honor opt-outs. Retention depends on legal requirements, unresolved claims, backups and the record's nature. We delete or de-identify information when no longer needed.

We use reasonable administrative, technical and organizational safeguards, including access restrictions and encrypted website connections. No system is perfectly secure. Keep account credentials and subscription-access links private and contact us if you suspect misuse.

8. Your privacy rights and choices

Depending on your location and applicable law, you may request access, a copy, correction, deletion or portability of information; withdraw consent; restrict or object to processing; or opt out of sale, sharing or targeted advertising. We do not use customer information for automated decisions producing legal or similarly significant effects.

Send requests to dogs@nixiva.com or Contact Us. Describe the request and the email associated with your interactions; do not send ID documents unless we request an appropriate verification method. We may verify your identity and an authorized agent's authority. We respond within applicable deadlines, explain lawful denials or necessary extensions, and do not unlawfully discriminate for exercising rights. Some records must be retained for legal, security or transaction purposes.

Reply with "Privacy appeal" if you disagree with a response. You may also complain to your state regulator or data protection authority. California residents may have additional rights to know categories, sources, purposes and recipients of information and to limit certain uses of sensitive information where applicable. We do not use sensitive information to infer personal characteristics.

9. Children and international visitors

Our store and promotions are intended for adults. We do not knowingly collect information from children under 13 or knowingly sell or share information of anyone under 16 for targeted advertising. A parent or guardian who believes a child provided information should contact us for review and deletion where required.

We operate in the United States and currently offer US shipping. Providers may process data here or in other countries whose laws differ from yours. Where transfer safeguards are required, we use legally recognized safeguards. Visiting from abroad does not remove mandatory privacy rights.

10. Contact and updates

NIXIVA LLC
3135 Drane Field Rd #20
Lakeland, FL 33811, United States
dogs@nixiva.com · Contact Us

We update this policy when practices change and post its updated date. Additional notice or consent will be provided where required. Changes do not retroactively authorize unrelated uses of previously collected information.