Terms of Service
Last updated October 7, 2026
These Terms govern NIXIVA LLC's website at nixivadogtreats.com and purchases of our dog treats and related services. "NIXIVA," "we" and "us" mean NIXIVA LLC. By using the site or ordering, you agree to these Terms and the terms clearly presented for your purchase, to the extent permitted by law. Our Privacy Policy explains personal information practices. Nothing here removes consumer rights that cannot lawfully be waived.
1. Eligibility and responsible use
You must be an adult legally able to enter a purchase agreement. Provide accurate contact, payment and shipping information, protect account credentials and subscription links, and update your information when it changes. Do not misuse the site, impersonate others, submit fraudulent orders, distribute malware, attempt unauthorized access, harvest private information or manipulate promotions or rewards. We may restrict abusive or unlawful activity as permitted by law.
2. Dog treats, feeding and product information
Our products are for pets, not human consumption. Unless a label expressly says otherwise, treats are for supplemental or intermittent feeding and are not a complete diet. Review the ingredients and directions on the package, give suitable portions, supervise your dog, provide fresh water and store products as directed. Wash hands and surfaces after handling pet food.
Natural treats vary in shape, color, texture and size. Photos and renderings illustrate products and may differ with packaging changes or natural variation. We aim to describe products accurately; the actual label provides ingredient and feeding information. Do not use treats with a compromised seal, suspected contamination or materially damaged packaging.
Our website and support team do not provide veterinary advice. Consult your veterinarian about allergies, sensitivities, health conditions or dietary changes. Stop feeding a product and contact your veterinarian if your dog has a concerning reaction, then tell us the order and batch details so we can investigate.
3. Prices, orders and payments
Prices are in US dollars unless stated otherwise. Review products, quantity, discounts, shipping, taxes and the total before ordering. Stripe processes payments; available methods appear at checkout. An acknowledgement confirms receipt, but payment, stock or address information may require verification before fulfillment.
We may correct an error, limit quantities or cancel an order for unavailable stock, an obvious pricing error, suspected fraud or another legitimate reason. We will contact you where appropriate and refund amounts collected for items we cancel. We will not substitute a materially different paid product without agreement. Price changes do not retroactively change accepted orders.
Orders explicitly labeled sandbox or test are demonstrations and do not create real payments or shipments. Live orders follow the payment and delivery details shown at checkout.
4. Shipping and order changes
Our Shipping Policy covers processing, delivery estimates, fees and shipment issues. We generally prepare orders within one business day; transit time is additional. To change or cancel a one-time order, contact us immediately with its number. We will try to help before fulfillment, but a shipped order cannot be canceled. Return and refund rights still apply.
5. Subscribe & Save: recurring orders and cancellation
Subscribe & Save is an automatically renewing purchase. It is available only where offered on the product page. Current schedules include every 2 weeks, every month, or every 3 months. A month is a calendar-month billing interval, not four weeks. Your selected frequency, eligible product discount, initial total and recurring charges are shown before you consent to enrollment.
By expressly selecting a subscription and completing checkout, you authorize NIXIVA and Stripe to charge your selected payment method for scheduled recurring orders until canceled. Charges include products at the agreed subscription pricing, applicable shipping and taxes. One-time products in a mixed cart do not automatically recur. Delivery depends on processing and transit time and is not guaranteed to occur on the billing date.
Cancel future renewals at any time
There is no long-term commitment or cancellation fee. Use Manage your subscription to access the secure portal and cancel future renewals. If you cannot access it, use Contact Us or email dogs@nixiva.com with the email used for the order and your cancellation request. Do not include card details. We will help and confirm the result.
Cancel before the next scheduled charge to prevent that renewal. Cancellation stops future charges but does not automatically reverse a processed payment or cancel a shipment already being prepared. Contact us promptly about a charged order so we can determine whether it can still be stopped. The refund policy below applies to one-time and subscription orders.
Changes, availability and failed payments
Use available portal options to update your payment details or manage the subscription. Contact support for product, quantity, address, schedule, pause or skip requests the portal does not support. A requested change is not effective until confirmed; changes after processing may apply only to later orders. Keep your address and payment method current.
Failed payments may be retried and shipments may be delayed or suspended. If an item becomes unavailable or discontinued, we may delay, skip or cancel the affected delivery and contact you; we will not charge for an unauthorized substitute. If a paid delivery cannot be fulfilled, we will offer an appropriate resolution or refund.
We provide notice of material changes to existing subscription prices or terms before they take effect and obtain any consent required by law. New offers do not automatically change an existing agreement. Introductory coupons, including BUNDLE, apply to the initial order only unless expressly stated otherwise. The recurring total shown at enrollment controls scheduled charges, including recurring shipping.
Subscription, payment, cancellation and shipping communications are transactional and separate from optional marketing. Unsubscribing from marketing does not cancel a subscription.
6. Returns, refunds and our 30-day happiness guarantee
Contact us within 30 days after delivery to request a return or if you are unhappy with your treats. Email dogs@nixiva.com or use Contact Us with your order number, proof of purchase and a description. We will review the request and explain the available return, refund or replacement solution.
Ordinary returns must be unused, unopened, with an intact safety seal and original packaging. Consumable pet products that are opened or used are not ordinarily returnable for resale. This does not prevent contacting us under our happiness guarantee about an opened product or exclude defective, unsafe, damaged or incorrectly supplied products or mandatory legal rights. Do not send opened food back unless instructed.
Obtain authorization before returning anything. For accepted returns, we provide instructions and a return shipping label. Returns are directed to NIXIVA LLC, 3135 Drane Field Rd #20, Lakeland, FL 33811, unless our instructions specify otherwise. Unrequested returns may delay review or be refused where permitted by law.
Damage, wrong items and food safety
Inspect your shipment on arrival. Please report incorrect items, damage or compromised seals within 7 days, with photographs of the product, seal, shipping package and batch information when available. Keep the packaging during review and do not feed a product that appears unsafe. These reporting requests do not shorten statutory rights.
For confirmed defects, incorrect items or products compromised in transit, we provide an appropriate replacement or refund and cover authorized return costs. If replacement is unavailable, we refund the affected item. A dented outer box alone does not normally require replacement when products and seals are intact.
Refund timing and exclusions
We notify you of the outcome after reviewing the issue or inspecting an authorized return. Approved refunds go to the original payment method within 10 business days; your bank may take additional time to post them. Contact us if more than 15 business days have passed since approval. Refunds reflect the amount actually paid for affected items after discounts.
Original shipping is generally not refunded for a change-of-mind return; this does not apply where we are responsible for a defective or incorrect order or a refund is required by law. Gift cards and products clearly marked final sale are generally nonreturnable, except for applicable legal rights. We do not deduct undisclosed restocking fees. For exchanges, contact us about an eligible return before placing a separate replacement order.
Canceling a subscription does not itself create a refund for previous deliveries. Missing packages follow our Shipping Policy. Mandatory cooling-off or cancellation rights that apply to a transaction take precedence over conflicting restrictions.
7. Coupons, rewards and giveaways
Offers have the eligibility, minimums and expiry terms displayed with them. Unless stated otherwise, one coupon applies per order and offers cannot be combined. Coupons have no cash value. BUNDLE currently requires at least five different eligible treats and provides an additional 20% discount and free economy shipping on the qualifying order; Standard costs extra. For subscriptions, BUNDLE applies to the initial order only.
XP is a promotional loyalty record, not cash, a bank balance or a transferable currency. Redemption opportunities and additional conditions will be stated when offered. We may correct errors and reverse points tied to canceled, refunded or fraudulent transactions. Earned benefits will not be removed contrary to law.
Each giveaway or contest has its own official rules, including timing, eligibility, prize and selection method. No purchase is required for a giveaway unless a lawful promotion expressly provides otherwise. Marketing consent is separate from a purchase, and opting out does not forfeit an otherwise valid entry.
Free-treat launch offer
Where the first-100-signups offer is displayed, it is for the first 100 unique, valid signups recorded through the launch form, limited to one per person or household. No purchase or payment is required. Duplicate, automated or fraudulent signups do not qualify. We contact qualifying recipients for delivery details and request a shipping address only to fulfill an accepted offer. Later signups are not guaranteed free treats. If a flavor is unavailable, we may offer a comparable flavor and communicate the details. Separate coupons have their own terms. Unsubscribing does not remove an already-qualified offer; keep a valid email available for prize-related messages.
8. Reviews, submissions and partnerships
You retain ownership of original content. When you submit a review or photo for publication, you grant NIXIVA nonexclusive, royalty-free permission to display and reproduce it for the store and associated product promotion, subject to applicable law. Only submit content you have the right to share. Private support messages are not submitted for public promotion.
Reviews must reflect honest experiences. We may moderate spam, abuse, illegality or private information. Material incentives and partnerships must be disclosed where required. Affiliate, creator and wholesale relationships have separate agreements where offered; retail purchase alone does not appoint an authorized reseller or representative.
9. Intellectual property and third parties
NIXIVA branding, designs, images and other materials are owned by or licensed to us. Personal shopping use is permitted; commercial reuse requires permission unless law permits it. Independent payment, delivery and other services may have separate terms. Links do not imply endorsement, and we are not responsible for independent sites except as required by law.
10. Availability, liability and disputes
We aim to keep information accurate and the site available, but errors and interruptions may occur. To the extent permitted by law, the website is provided as available without guarantees of uninterrupted or error-free operation. This does not exclude product warranties, express commitments or rights that cannot be excluded.
To the extent permitted by law, NIXIVA is not liable for indirect or consequential losses from use of the site. Nothing excludes liability for fraud, willful misconduct, gross negligence, unsafe or defective products where liability cannot be excluded, or other liability the law prohibits limiting.
Florida law governs except where mandatory consumer laws require otherwise. Please contact us so we can try to resolve concerns. These Terms do not impose mandatory arbitration or waive available rights to bring a claim. If one provision is unenforceable, the rest remains effective. Not enforcing a provision once is not a permanent waiver.
11. Updates and contact
Terms presented for an accepted purchase govern that transaction. We may revise future offerings and these Terms, with an updated date and additional notice or consent where required. Changes do not retroactively authorize undisclosed charges.
NIXIVA LLC
3135 Drane Field Rd #20
Lakeland, FL 33811, United States
dogs@nixiva.com · Contact Us