Cancellation policy
Last Updated: August 2026
At NIXIVA, we want our Subscribe & Save program to be convenient, flexible, and easy to understand. This Purchase Option Cancellation Policy explains how recurring orders, automatic payments, cancellations, skips, and changes to NIXIVA subscriptions work.
Subscribe & Save
When you select Subscribe & Save for an eligible NIXIVA product, you are enrolling in an automatically recurring purchase program.
Depending on the options available for the product, you may choose to have your order automatically shipped every:
2 weeks, 4 weeks, or 6 weeks.
Your selected payment method will automatically be charged for each scheduled order unless you cancel, pause, skip, or otherwise modify your subscription before the applicable order is processed.
Your subscription will continue until you cancel it. There is no long-term commitment and no cancellation fee.
Subscription Discount
Subscribe & Save customers may receive a discount on eligible products.
The discount available at the time of each recurring order will be displayed as part of your subscription. Subscription discounts, products, pricing, availability, and promotional offers may change from time to time.
If we make a material change that affects your subscription, we will provide notice when required by applicable law.
Automatic Payments
By purchasing a Subscribe & Save product, you authorize NIXIVA and our payment providers to automatically charge your selected payment method for each recurring order according to your chosen delivery schedule.
Charges will continue until the subscription is canceled.
Applicable taxes, shipping charges, or other disclosed charges may also be included in your recurring order.
Cancel Anytime
You may cancel your NIXIVA subscription at any time without a cancellation fee.
Cancellation stops future subscription orders and charges.
However, cancellation does not automatically cancel an order that has already been processed or charged.
For this reason, we recommend making subscription changes before your next scheduled order is processed.
Orders Already Processed
Once a recurring order has been processed and payment has been successfully charged, we may immediately begin preparing the order for shipment.
If you cancel your subscription after an order has already been processed, the cancellation will apply to future orders but may not cancel the order that has already been created.
Once an order has shipped, it cannot be canceled, intercepted, or have its shipping address changed.
Skip an Order
Where available through your subscription account, you may choose to skip an upcoming shipment without canceling your entire subscription.
Skipping an order only affects the selected shipment. Your subscription will resume according to your normal schedule afterward unless you make additional changes.
Change Your Delivery Frequency
Where available, you may change your delivery schedule between eligible subscription frequencies, such as:
Every 2 weeks • Every 4 weeks • Every 6 weeks
Changes should be made before your next scheduled order is processed.
Changing Products or Quantities
Depending on the options available within your subscription account, you may be able to change quantities or modify the products included in your subscription.
Product changes are subject to availability.
Out-of-Stock Products
Occasionally, a subscription product may become temporarily unavailable.
If this happens, we may delay or skip the affected shipment rather than substitute a different product without your authorization.
We may contact you by email regarding significant availability issues affecting your subscription.
Discontinued Products
If a product included in your subscription is permanently discontinued, we may cancel the affected subscription or remove the discontinued item.
We will not automatically replace it with a materially different product and charge you without appropriate authorization.
Failed Payments
If your payment method is declined, expired, or otherwise cannot be processed, your subscription order may be delayed or canceled.
Our subscription or payment system may attempt to process the payment again or ask you to update your payment information.
NIXIVA reserves the right to suspend or cancel a subscription after repeated unsuccessful payment attempts.
Updating Your Shipping Address
You are responsible for keeping the shipping address associated with your subscription accurate and current.
Address changes must be completed before the next order is processed.
Updating an address after an order has already been processed or shipped may not update that particular shipment.
Please review your subscription information whenever you move or need an order delivered somewhere different.
Promotions and Discount Codes
Unless specifically stated otherwise, promotional codes and other offers may not be combined with a Subscribe & Save discount.
One-time promotional discounts generally apply only according to the terms of that particular promotion and do not necessarily apply to future recurring subscription orders.
Returns & Refunds
Canceling a subscription does not automatically create a refund for an order that has already been processed or delivered.
Any refund, replacement, return, or damaged-product request is subject to our applicable Refund/Return Policy.
How to Cancel
Customers may cancel their subscription using the subscription management options provided through our website or customer account, when available.
If you experience difficulty managing your subscription, contact us at:
We'll be happy to assist.
Cancellation should be reasonably straightforward. Consumer-protection guidance specifically emphasizes telling customers how recurring billing works and providing a simple way to stop future charges. (Consumer Advice)
Changes to This Policy
We may update this Purchase Option Cancellation Policy from time to time to reflect changes to our subscription program, business practices, technology, or applicable requirements.
The most current version will be posted on our website with an updated effective date.
Changes will not be used to retroactively impose undisclosed charges or obligations on previously completed purchases.
Contact Us
Questions about your subscription or recurring order?
NIXIVA
Lakeland, Florida
Email: dogs@nixiva.com
